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よくある質問

  • Q. How can I cancel my subscription?
    A. Please contact us through the inquiry section with a message requesting cancellation. We will cancel your PayPal subscription and delete your membership registration. After the cancellation process, you will no longer be able to view either the archives or the Rehabilitation Professional Training Course Beginner Level.
  • Q. I forgot my password and cannot log in.
    A. Please contact us through the inquiry section and let us know that you have forgotten your password. We will respond to the registered email address. (Please note that this process may take some time as it is done manually.)
  • Q. How can I ask questions or confirm details about the lectures?
    A. Please contact us through the inquiry section and include your membership name, the title of the video, and your question. We will respond via email. Depending on the content of your question, we may also release an answer lecture.
  • Q. Can I ask questions about my patients?
    A. Yes, you can. Please contact us through the inquiry section with a message starting "Question about my patient." The more detailed information you provide, including personal details, the more specific our responses and suggestions can be. (Please make sure to obtain consent from the patient or their family before sharing personal information. Confidentiality will be strictly maintained.)
  • Q. Can I download the videos?
    A. No, the videos cannot be downloaded because they contain personal information of stroke patients. We apologize for the inconvenience, but please watch them in a location with a Wi-Fi connection.
  • Q. Can multiple people watch the videos?
    A. As a general rule, only the contract holder should watch the videos. However, if multiple people are watching, please ensure that no personal information is exposed to others. (This assumes that the viewers are healthcare professionals.)
  • Q. Can I submit requests or suggestions for lecture content?
    A. If you have any requests or suggestions for lecture content, please contact us through the inquiry section.
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